Healthcare Call Center Representative Job at A-Line Staffing Solutions, Phoenix, AZ

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  • A-Line Staffing Solutions
  • Phoenix, AZ

Job Description

Job Description

Job Description

A-Line Staffing is now hiring Representative I - Phoenix, AZ. This position is with a Fortune 500 company and offers career growth potential.

Representative Compensation

  • Pay Rate: $15.05 per hour

Representative Highlights

  • Onsite role (with potential to transition to remote after training).
  • Training is onsite, approximately 1 month long (M–F, 6:00 AM – 2:30 PM). .
  • Schedule: Monday–Friday, 6:00 AM – 4:30 PM with a rotating Saturday shift every 7 weeks.
  • Public transportation is nearby but not directly to the front door. Reliable transportation is required.

Representative Responsibilities

  • Handle inbound and outbound calls from members, prescribers, and internal teams.
  • Research and process orders using Compass and LINKS.
  • Investigate and resolve issues related to customer service, payments, and prescription processing.
  • Verify and re-verify insurance coverage for new and existing clients.
  • Post payments, complete transactions, and process mail order prescriptions.
  • Ensure compliance with standard operating procedures and turnaround times.
  • Deliver excellent customer service and maintain accurate documentation.

Representative Requirements

  • High School Diploma or GED required.
  • At least 1 year of customer service or call center experience (high-volume preferred; medical office experience must be comparable to 75+ calls/day).
  • Strong phone etiquette, empathy, and communication skills.
  • Computer proficiency in Microsoft Outlook, Word, and Excel.
  • Ability to multitask, problem-solve, and meet performance metrics.
  • Comfortable with call monitoring and performance tracking.

Preferred Qualifications

  • Experience in healthcare or insurance industry.
  • Familiarity with Medicare, Medicaid, and third-party insurance.
  • Knowledge of medical terminology and insurance concepts (drug cards, major medical benefits, patient assistance programs).
  • Strong organizational skills and attention to detail.

If you think this Representative I position is a good fit for you, please reach out!

Job Tags

Hourly pay, Work at office, Immediate start, Remote work, Monday to Friday, Rotating shift, Saturday,

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