Job Description

Job Description

Job Description

Salary: $18

We are seeking a detail-oriented and customer-focused Client Coordinator . In this role, you will be responsible for handling inquiries from clients, physicians, nurses, or their representatives and performing a variety of clerical and data processing tasks. The ideal candidate will be proactive, organized, and able to manage multiple responsibilities in a fast-paced environment.

Location: Woodbury, Long Island
Job Type: Full-Time
Schedule: Monday-Friday, 8:30 AM - 5:00 PM (Overtime as offered)

Key Responsibilities:

• Respond promptly to inquiries from clients or their representatives regarding questions, concerns, or general information requests.
• Use appropriate systems and databases to enter, update, and retrieve client information as needed.
• Maintain communication with the QA department to ensure smooth workflow and timely report status updates.
• Manage case files, including filing, archiving, and ensuring client information is accurate and up-to-date.
• Work independently and collaborate with team members to address inquiries and return cases in a timely manner.
• Direct calls to other departments as needed and perform clerical duties such as typing, filing, and emailing.
• Assist in resolving customer complaints and quality assurance issues.
• Ensure all practices comply with state and federal safety and legal regulations.

Qualifications:

• Minimum of 1 year clerical experience, or an equivalent combination of education and experience.
• High school diploma or equivalent required.
• Experience in a medical office or insurance industry is preferred.
• Proficient in Microsoft Word, Outlook, Excel, and other common software programs.
• Ability to adapt to a fast-paced, high-volume contact center environment.
• Strong organizational skills and attention to detail.
• Excellent communication skills and the ability to handle client inquiries with professionalism.

Job Tags

Similar Jobs