Job Description
Job summary
The General Manager is the CEO of the hotel, owning all aspects of operations and revenue generation. The GM is responsible for creating a culture of service and success at all levels of the organization. Success in this role requires a proven track record of delivering results, leading by example, and servant leadership.
TS2 Hospitality is actively developing multiple properties and welcomes the opportunity to meet you, learn about your career goals in hospitality and discuss future positions for these properties. To get the conversation started, apply using the link provided and we will be in touch!
Compensation & Benefits
- Competitive salary based on position and experience.
- Annual performance reviews.
- Quarterly bonus plan with revenue sharing and team performance incentives.
- Health, vision and dental insurance (full-time associates and managers).
- Paid vacation (full-time associates and managers).
- 24/7 telemedicine for employee and up to 7 family members (no cost to employees).
- 401(k) with 3% employer contribution (no employee match required).
- Up to $500 per year in tuition assistance.
- Hotel discounts for employee, family and friends through brand discount programs.
- Opportunities for promotions into senior leadership roles.
Job responsibilities
- Serve as the "cultural champion" of the hotel, ensuring that our associate team is engaged, appreciated, challenged and committed to serving our guests and each other.
- Collaborate with ownership to develop an annual budget and achieve targets for revenues, expenses and owner returns.
- Recruit, hire, and train a team of dedicated managers and associates who deliver excellent service as measured by both employee and guest satisfaction metrics.
- Oversee sales and marketing efforts and assist Director of Sales in maximizing revenue and ensuring all associates drive lead and revenue generation.
- Participate in weekly revenue calls and collaborate with Director of Sales to lead revenue management strategy and maximize RevPAR.
- Implement company HR policies and procedures and maintain appropriate records.
- Maintain tight financial controls to protect company and guest financial information.
- Attend community networking events to represent the hotel and develop key relationships with clients, prospects and community influencers.
- Oversee planning and coordination of company meetings, events, celebrations and community involvement initiatives.
- Handle other responsibilities as needed/directed by hotel ownership.
Qualifications
- Excellent leadership and communication skills required to ensure employees know what is expected of them and have the tools and training needed to accomplish it.
- Passionate about developing and mentoring leaders and able to successfully delegate to subordinates while providing proper coaching, direction and guidance.
- Flexible schedule (evening, weekend and holiday availability are required with the possibility of having to work or cover occasional overnight shifts).
- Previous hotel management experience, preferably as a hotel general manager.
- Comfortable filling in for other department leaders (sales, housekeeping, guest service, food and beverage) as needed when they're off or unavailable.
- Strong computer, organizational and analytical skills.
- Able to handle stressful, high-pressure situations and conflict in a calm, professional manner.
- Physically able to perform all responsibilities including but not limited to bending, stooping, kneeling, reaching, standing for extended periods and lifting up to 50 pounds.
- Able to successfully pass a drug test and background check.
About TS2 Hospitality
TS2 Hospitality ( is a family-owned, Kansas City-based hospitality ownership and management company with four hotels open and two more under development. We are part of the larger Ehrhardt Properties hotel group with over 30 franchised hotels in Missouri, Illinois, Kansas and Oklahoma and a brand portfolio including Marriott, Hilton, IHG, Choice, and Wyndham.
Our vision: We deliver remarkable hospitality by encouraging excellence in each other.
Our values: We are family | We are selfless servants | We own it | We will straight talk | We have fun!
Job Tags
Full time, Holiday work, Flexible hours, Night shift, Weekend work, Afternoon shift,