Entry Level Helpdesk Analyst Job at Parasol Alliance, Annapolis, MD

THczSWJxeVNrSm55My9GanI5OG1JVFBrRGc9PQ==
  • Parasol Alliance
  • Annapolis, MD

Job Description

Position Mission

The Resident Technology Support Analyst will provide technology support for the residents that live in our client’s communities. The Resident Technology Support Analyst will be responsible for providing technology support for residents over the age of 55, that live in our client’s community. This position will require one-on-one personalized experiences for in home visits and community-based classes provided in a group setting.

Responsibilities

  • Intake of resident support requests
  • Schedule onsite appointments for technical support
  • Onsite support of resident hardware and software
  • Create and lead group classes on different consumer technology
  • Phone and email support for initial incoming tickets
  • Ticket resolution as per the client service level agreement
  • Detailed documentation within service tickets on issue steps and resolution
  • Excellent customer service on the phone, via email and in person

Requirements

  • Must be upbeat, outgoing and have a cheerful disposition
  • Experience working or volunteering in a senior living setting a plus
  • Ability to build and maintain relationships with residents, their families and the community staff.
  • Value customer service-excellent communication skills and the ability to teach seniors how to use technology devices in a group setting or on an individual basis
  • Basic technical troubleshooting and problem solving on multiple types of devices including computers, laptops, phones, tablets, and smartphones.

Benefits

  • Hours 9-3:30p EST
  • Medical, Dental, & Vision benefits with employer contribution
  • 401k with 3% matching
  • Unlimited PTO
  • Quarterly bonuses
  • Certification reimbursement
  • Growth opportunities!

Job Tags

Work from home,

Similar Jobs

MicroHealth, LLC

Functional Trainer (On-site and Secret Clearance REQUIRED) with Security Clearance Job at MicroHealth, LLC

MicroHealth is seeking a Senior Functional Trainer to support our client in Washington, DC. **On-Site support REQUIRED. **International TravelREQUIRED.**Active Secret Clearance REQUIRED. Responsibilities: Provide worldwide support, perform training activities... 

Resource Management Concepts, Inc.

Senior Cable Installer Job at Resource Management Concepts, Inc.

 ...RMC is hiring a Senior Installer to support our customer in Bethesda, MD. The selected applicant will be expected to install and maintain...  ...DAS wireless equipment; antennas, coaxial, Cat 5/6/7 cable, fiber optic, etc. Testing and troubleshooting various low-volt... 

B&M Ashman

Aerial Lineman Apprentice Job at B&M Ashman

 ...B&M Ashman Inc. is seeking an Aerial Lineman Apprentice that is willing to learn the trade. *No prior skills required* Please note: Skilled Lineman will also be accepted Job Summary -Assist With the construction, Installation, maintenance and repair of cable/fiber... 

Elite Pro Protection

Parking attendant Job at Elite Pro Protection

 ...Job Description Job Description Salary: $15-$20 an hour Job Title: Parking Attendant Company: Elite Pro Protection, LLC. Location(s): Stone Mountain, GA & Duluth, GA Pay Rate: $15 $20 per hour (based on experience and qualifications) Job Type: Part... 

Allied Universal

Elite Security Officer - Armed Patrol Driver - Part-Time Job at Allied Universal

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of...  ...positively impacts the communities and customers we serve.As a **Elite Security Officer - Armed Patrol Driver - Part-Time** in **San...