Entry Level Helpdesk Analyst Job at Parasol Alliance, Annapolis, MD

THczSWJxeVNrSm55My9GanI5OG1JVFBrRGc9PQ==
  • Parasol Alliance
  • Annapolis, MD

Job Description

Position Mission

The Resident Technology Support Analyst will provide technology support for the residents that live in our client’s communities. The Resident Technology Support Analyst will be responsible for providing technology support for residents over the age of 55, that live in our client’s community. This position will require one-on-one personalized experiences for in home visits and community-based classes provided in a group setting.

Responsibilities

  • Intake of resident support requests
  • Schedule onsite appointments for technical support
  • Onsite support of resident hardware and software
  • Create and lead group classes on different consumer technology
  • Phone and email support for initial incoming tickets
  • Ticket resolution as per the client service level agreement
  • Detailed documentation within service tickets on issue steps and resolution
  • Excellent customer service on the phone, via email and in person

Requirements

  • Must be upbeat, outgoing and have a cheerful disposition
  • Experience working or volunteering in a senior living setting a plus
  • Ability to build and maintain relationships with residents, their families and the community staff.
  • Value customer service-excellent communication skills and the ability to teach seniors how to use technology devices in a group setting or on an individual basis
  • Basic technical troubleshooting and problem solving on multiple types of devices including computers, laptops, phones, tablets, and smartphones.

Benefits

  • Hours 9-3:30p EST
  • Medical, Dental, & Vision benefits with employer contribution
  • 401k with 3% matching
  • Unlimited PTO
  • Quarterly bonuses
  • Certification reimbursement
  • Growth opportunities!

Job Tags

Work from home,

Similar Jobs

Travel With Me

Client Specialist (Remote) Job at Travel With Me

 ...organized and detail-oriented. Self-motivated and comfortable working remotely. Passion for helping others and an enthusiasm for...  ..., mentorship, and continuous training. Flexible work-from-home scheduling. Supportive, collaborative team environment focused on... 

Diversified Sourcing Solutions

Embroidery Operator Job at Diversified Sourcing Solutions

 ...operating procedures, schedules and instructions. - Must be knowledgeable in the safe use of operation of special equipment such as hand truck and moving equipment, and assorted hand tools. SPECIAL REQUIREMENTS: (includes physical requirements, work hazards,... 

SOSi

Information Systems Security Manager Job at SOSi

 ...solutions, tested leadership, and trusted results to enable national security missions worldwide. Job Description Overview...  ...Forefront of Cyber Defense! SOSi is on the hunt for a seasoned Information Systems Security Manager to lead cutting-edge security... 

THE ARTIST VIBEZ CAFE LLC

Barista Job at THE ARTIST VIBEZ CAFE LLC

 ...coffee bar, prep and package orders for Doordash, Grubhub, and Ubereats, maintain clean environment, be a team player, cook and prep non vegan and vegan meals, processing orders on virtual tablets serve customers. In addition, candidate will also be required to work on Taco... 

Kainos

Workday HCM Consultant Job at Kainos

 ...transforming digital services for millions, delivering cuttingedge Workday solutions, or pushing the boundaries of technology, we do it...  ...PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESSAs a Workday HCM Consultant in Kainos, youll work in a team to implement and...