Job Description

Job Description

Job Description

**YOU MUST LIVE IN NYC TO APPLY**

Are you a driven individual looking to ignite your career while providing top-notch customer service? We've got the perfect opportunity for you! Join our innovative marketing company as an Entry Level Customer Service Specialist and gain valuable experience, professional growth, and a solid foundation in the exciting world of marketing.

About Us:

At Aura, we're dedicated to crafting exceptional marketing experiences that resonate with our clients and their audiences. As an Entry Level Customer Service Specialist, you'll play a vital role in delivering exceptional service and support while immersing yourself in the diverse landscape of marketing. If you're eager to learn, contribute, and thrive, we're excited to welcome you aboard.

Job Responsibilities:

As an Entry Level Customer Service Specialist, you'll be a critical bridge between our company and our valued clients. Your responsibilities will encompass:

• Providing prompt and outstanding customer service to clients.
• Assisting clients with inquiries, requests, and concerns across various communication channels.
• Collaborating with cross-functional teams to ensure client satisfaction.
• Gaining an understanding of our marketing strategies, services, and industry trends.
• Getting hands-on exposure to marketing campaign planning and execution.
• Contributing to the maintenance of accurate client records and documentation.
• Identifying opportunities to enhance and improve customer service processes.

Skills and Qualities:

We're seeking individuals who embody the following skills and qualities:

• Excellent written and verbal communication skills.
• A customer-centric mindset with a dedication to delivering exceptional service.
• Problem-solving capabilities and a proactive approach to challenges.
• A foundational understanding of marketing concepts and strategies.
• Ability to work collaboratively in a team-oriented environment.
• Attention to detail coupled with strong organizational skills.
• Adaptability and an eagerness to learn and grow.
• Proficiency in using common office software and communication tools.

Why Join Us:

• Comprehensive training in customer service and exposure to marketing practices.
• Engage with diverse marketing campaigns and strategies.
• Benefit from mentorship provided by experienced marketing professionals.
• Access opportunities to expand your skill set within a dynamic marketing company.
• Avail room for advancement and exciting career growth prospects.
• Enjoy a competitive compensation package.

Application Process:

Ready to take the plunge into the world of marketing and customer service? Submit your resume and a cover letter that emphasizes your enthusiasm for delivering exceptional service and your desire to thrive in the marketing industry. If you're motivated to provide outstanding service while advancing your career, we're excited to hear from you.

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