Job Description

Job Description

Job Description

JOB DESCRIPTION

Position Title: Dual Rate Table Games Dealer-Full Time

Department: Table Games

Employment Classification: Non-Exempt

Reports to (Supervisor Title): Table Games Supervisor

Position Summary/General Description:

The Dual-Rate Table Games Dealer is responsible for providing exceptional guest service while dealing table games according to established policies and procedures. In addition, this role involves stepping into a supervisory capacity as needed, ensuring smooth operations, enforcing gaming regulations, and maintaining a positive team environment.

This position requires flexibility, professionalism, and expertise in both dealing and supervisory roles.

Expectations:

• Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
• Act as a role model within and outside the casino.
• Maintain a positive and respectful attitude toward customers and co-workers.
• Consistently report to work on time prepared to perform duties of position.

Essential Duties & Responsibilities:

Dealer Responsibilities:

• Accurately deal table games such as Blackjack, Poker, Craps, or Roulette in accordance with company policies, gaming regulations, and internal controls.
• Provide an engaging and friendly gaming experience for all players while maintaining professionalism.
• Ensure proper handling and accounting of chips, cards, dice, and other gaming materials.
• Monitor the integrity of the game and enforce rules to ensure fair play.
• Recognize and report any irregularities or suspicious activity promptly.
• Handle customer transactions for “buy-in” and “payoffs.”
• Verify fills, credit, and chip amounts issued.
• Make proper change and color ups.
• Recognize winning/losing bets and situations.
• Communicate effectively.
• Perform additional duties and responsibilities as necessary or assigned

Supervisor Responsibilities (Dual-Rate):

• Oversee assigned table games to ensure adherence to gaming regulations, house policies, and procedures.
• Provide guidance and support to dealers, answering questions and addressing concerns.
• Monitor and evaluate dealer performance, offering coaching and feedback as needed.
• Resolve guest disputes or escalations promptly and professionally.
• Complete administrative tasks such as shift reports, incident logs, and performance documentation.
• Collaborate with management to ensure smooth transitions during shift changes.
• Be proficient in all assigned tables.
• Accurately track bank roll of assigned players at all assigned tables.
• Provide excellent customer service and ensures same of all employees.
• Accurately determine table win/loss; oversee games in progress, customers and employees in the pit area.
• Communicate information to incoming floor supervisor.
• Maintain knowledge of compliance with all dealing procedures.
• Maintain total understanding of Table Games manual for games supervised.
• Assist with the dealer rotation.
• Ensure maximum game protection (e.g., observe assigned games; analyze customer play for cheating scams and suspicious variation in play).
• Protect and/or issue all sensitive equipment, (cards, dice, shoes)
• Train and help develop Dealer’s skills; counsel and work with dealers on procedural problems.
• Assist Pit Manager in completing all duties.
• Serve as a role model for subordinates.
• Assist with tournaments and/or promotions.
• Accurately tracks table drop.
• Ensure all Table Games dealers comply with all dealing procedures.
• Ensure that games move at an appropriate pace.
• Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests).
  
• At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).

• Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.

• Perform additional duties and responsibilities as necessary or assigned

Education & Experience:

• High School Diploma or GED Certification preferred.
• 6 months prior dealing experience required.
• If a candidate does not have dealer experience, they must provide proof of a training certification and successfully pass an audition to demonstrate a full understand the games.

Licensing & Certification:

• None.

Computer Equipment, Software, Machinery:

• None.

Essential Mental Demands:

• Requires the ability to solve problems, plan, make decisions and interpret data 51-100% of the time.
• Requires the ability organize and read 25-50% of the time.

Work Environment AND Physical Requirements:

• Must be able to stand for extended periods in a fast-paced environment.
• Must be comfortable working in a noisy, smoky, and brightly lit environment.
• Flexibility to work nights, weekends, and holidays as required by the casino’s operations.

Other Requirements:

• Obtain and maintain a gaming license through the Pueblo of Laguna’s Gaming Control Board.
• Comply with LDC and the Federal Government Bank Secrecy Act by acquiring and/or maintaining a Title 31 Certification.

• Must pass a pre-employment alcohol/drug screening.

Job Tags

Similar Jobs