Job Description

Job Description

Job Description

We are seeking a DISPATCHER with SUPERIOR CUSTOMER SERVICE SKILLS with a Construction background. You will perform clerical and administrative functions in order to drive company success. Prefer candidates with are those with a trade background or similar field. Hours are 7 am to 5 pm Monday - Friday.

Responsibilities:

• Answer phone
• Dispatch technicians and follow up w them on jobs daily
• Draft correspondences and other formal documents
• Able to Multi-task work duties producing quality products
• Use House Call Pro software to schedule work and dispatch Techs.Develop, keep and maintain the boss's calendar
• Plan and schedule appointments and events
• Schedule and interact with customers via Email and phone
• Schedule techs with service calls daily and work them through their day
• Keep and manage and organize file system in office
• Read emails daily all day long and respond to emails as needed
• Pull permits
• Type complicated reports with minimal errors
• Go to job sites with owner and make lists and take notes
• Able to meet tight deadlines to get paper work completed
• Perform all other office tasks (Faxing, Scanning, E-mails)
• Will be accountable for keeping and managing all records, typing

Qualifications:

* 2 years Customer Service Rep plus clerical work experience in a Trade Preferred or construction office

*2 years of dispatching in Trade field (Plumbing, HVAC, Drain cleaning or Construction Field)

• Ability to prioritize and multitask
• Excellent written and verbal communication skills
• Strong problem Solving Skills
• Excellent leadership skills
• Strong attention to detail
• ​Strong organizational skills
• Quality typing and computer output of documents
• Microsoft office suite user level Advance
• Strong attention to detail
• Use House Call Pro software to schedule work and dispatch Techs.
• Formal business letter and reports experience a Must Have Skill

***Requires a resume, job history and references to apply.

*** Ideal candidates will have a Trade Background or call center experience in a fast pace environment.

A resume it required to apply.

Company Description

A resume it required to apply.

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