Job Description

Director - Product Management, Agentic AI

Business Unit: Store Support Centre (SSC)

Time Type: Full-time

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

We are seeking an experiencedGlobal Product Management Director with expertise in Salesforce and emerging Agentic AI technologies to lead strategic product initiatives for our Platform-as-a-Service (PaaS) offerings on our Guest Support Team. T his executive-level role requires a visionary leader who can bridge technical complexity with business strategy while driving innovation across international markets.

The successful candidate will oversee the entire product lifecycle, from strategy development through launch and optimization, while managing cross-functional teams across multiple geographies. This position reports directly to the VP of Guest Support and requires someone who can translate complex platform requirements into clear product strategies that deliver measurable business value.

core responsibilities

Strategic Leadership & Product Vision

• Define and execute global product strategy for PaaS platforms that aligns with company objectives, market dynamics, and emerging technology trends
• Develop compelling product vision for Agentic AI capabilities that transforms Guest workflows and creates competitive differentiation
• Establish and communicate strategic roadmaps spanning 12-36 months that balance innovation with technical feasibility
• Lead quarterly planning sessions and assign objectives to product teams across regions
• Make strategic build-vs-buy decisions for platform capabilities and third-party integrations for Agentic AI
  
• Oversee development and enhancement of Salesforce-based platform products including Sales Cloud, Service Cloud, Marketing Cloud, and Experience Cloud
• Design and manage API product lifecycle, defining standards, versioning strategies, and developer experience guidelines
• Ensure platform scalability, reliability, and security meet enterprise-grade requirements
• Partner with engineering leadership on platform architecture decisions for distributed systems, data management, and integration frameworks
• Drive platform adoption metrics including API usage patterns, developer engagement, and internal customer satisfaction

Agentic AI Product Development

• Champion development of autonomous AI agent systems capable of planning, reasoning, and coordinated action across business processes
• Partner with technology to establish evaluation frameworks and production monitoring systems for non-deterministic AI behaviors
• Design knowledge infrastructure that codifies subject matter expertise into repeatable, scalable agent capabilities
• Implement responsible AI practices addressing ethics, bias detection, transparency, and governance
• Define success metrics for AI-driven features that balance automation efficiency with human oversight requirements

Cross-Functional Collaboration & Leadership

• Lead and mentor a team of 8-10 product managers and 2 group product managers
• Foster collaboration across engineering, UX Design & Research, eCommerce, data science, CRM, Omni, Retail and Global Fulfillment
• Manage complex stakeholder relationships with C-suite executives, SSC, and third-party partners
• Conduct executive presentations to senior leadership on product performance and strategic direction
• Champion guest-centric culture by incorporating user feedback into product planning and development processes
• Monitor competitive landscape, conduct market analysis, and stay current on industry trends in PaaS, CRM, and Agentic AI
• Track key performance indicators including revenue growth, cost per contact, lifetime value, retention metrics, and NPS
• Partner with finance teams to analyze operational costs, pricing strategies, and ROI projections
• Identify and evaluate new market opportunities for Agentic AI expansion

qualifications

Education

• Bachelor's degree requiredin Computer Science, Engineering, Business, Product Management, or related technical field
• MBA or Master's degree strongly preferredin Business Administration, Technology Management, or equivalent advanced degree
• Dual degree programs (MBA/MS Engineering or MBA/MS Computer Science) are a significant advantage for technical product leadership roles

Experience

• 10+ yearsof progressive product management experience with at least5+ years in leadership rolesmanaging product managers or cross-functional teams
• 5+ years demonstrated experiencewith Salesforce platform including configuration, customization, API integrations, and multi-cloud implementations
• 3+ years handson experiencewith Platform-as-a-Service products, API management, developer tools, and platform ecosystems
• 2+ years working knowledgeof AI/ML technologies, with preference for experience building Agentic AI systems, multi-agent coordination, or autonomous agent workflows
• Proven track record of successfully launching enterprisegrade products with measurable business impact and revenue generation
• Experience operating in global markets with understanding of regional requirements, cultural dynamics, and international gotomarket strategies
• Salesforce Expertise: Deep knowledge of Salesforce architecture, data models, Lightning Platform, Flow Builder, Process Builder, and AppExchange ecosystem
• Platform & API Management: Strong understanding of RESTful APIs, webhooks, microservices architecture, authentication protocols (OAuth, SAML), and API versioning strategies
• Agentic AI Fundamentals: Working knowledge of large language models (LLMs), prompt engineering, agent orchestration frameworks, evaluation methodologies, and production AI system monitoring
• Data & Analytics: Proficiency with data pipelines, data quality management, SQL, analytics platforms (Einstein Analytics, Tableau, Power BI), and metrics-driven decision making
• Cloud Technologies: Familiarity with IaaS, PaaS, SaaS models and major cloud providers (AWS, Azure, GCP)
• Agile & Development Methodologies: Expert-level understanding of Scrum, Kanban, SAFe frameworks, sprint planning, backlog management, and continuous delivery practices

Leadership & Soft Skills

• Strategic Thinking: Ability to balance long-term vision with short-term execution while navigating ambiguity and complexity
• Executive Communication: Outstanding written and verbal communication skills with ability to present to C-suite, board members, and enterprise customers
• Influence Without Authority: Proven ability to drive consensus across organizations, manage conflicting priorities, and build trust with diverse stakeholder groups
• Product Sense & Customer Empathy: Intuitive understanding of user behaviors, pain points, and emotional drivers that create differentiated experiences
• Data-Driven Decision Making: Strong analytical capabilities to extract insights from complex datasets and translate findings into actionable product strategies
• Change Management: Experience leading organizations through digital transformation initiatives and technology adoption programs
• People Development: Track record of attracting, developing, and retaining high-performing product management talent

Preferred Qualifications & Certifications

• Salesforce Certifications: Administrator, Platform App Builder, Sales/Service Cloud Consultant, or Architect certifications
• Product Management: Certified Product Manager (AIPMM/280 Group), Product School Certification, or Pragmatic Institute Certified Product Manager
• Agile Certifications: Certified Scrum Product Owner (CSPO), Certified Scrum Master (CSM), or Professional Agile Leadership (PAL)
• AI/ML: Coursework or certifications in Machine Learning, AI Product Management, or Agentic AI systems

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesnt take yourself too seriously.

additional notes

Immigration support is potentially available for this role.

compensation and benefits package

lululemons compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and teamperformance. Thetypical hiring range for this positionis from $ 190,400-$249,900 annually ; the base pay offered is based on market location an]]> <

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