Job Description

Job Description

Job Description

Position Summary:

Plan, organize, staff, train and direct Dairy Department associates; perform production and customer service functions; maximize store sales and profits safely and ethically in accordance with company policies and procedures.

Essential Job Functions:

· Organize work, fill department staffing needs as authorized by store management, train and schedule associates so that customers are consistently provided with prompt courteous service.

· Respond appropriately to customer or associate comments, complaints, requests, accidents and questions. Be prompt, tactful, calm, courteous and professional in all interactions.

· Use Computer Assisted Ordering (CAO) to manage ordering appropriate quantities of merchandise and supplies, and insure proper accounting of product received and balance on hand.

· Perform and direct others in pricing and displaying of merchandise. Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise.

· Engage yourself and counsel associates in effective, productive merchandising techniques, customer services, product presentation and promotional activities.

· Follow through on implementation of company programs and adherence to company policies and procedures, particularly in the areas of dress code, grooming, sanitation and maintenance of a work environment free of unlawful harassment or discrimination.

· Provide input on department budgets, goals and results. Utilize empowerment to maximize department and store sales and profits.

· Communicate and interact with associates and customers to provide a positive impression.

· Explain standards of performance to associates and work with them in achieving them. Conduct performance reviews on a timely basis and continually coach associates to improve performance in accordance with direction from store management.

· Maintain equipment and facilities properly and safely in accordance with company policies and procedures.

· Maintain floor, shelf and display areas clean and up to sanitary standards.

· Ensure that department temperature logs are being accurately updated and maintained.

· Ensure that Dairy Department associates are accurately recording temperatures and maintaining temperature logs during their scheduled shift. 

· Make recommendations regarding the hiring, firing, disciplining, demoting, transferring and evaluating of all department personnel.

· Assist as needed or assigned on special projects such as periodic inventories, store resets, remodels, special merchandising promotions, etc.

· Respond to any emergency situations that may arise at the store location during or outside of regularly scheduled working hours when practicable. Receive phone calls and/or report to work when necessary to effectively resolve the emergency.

· Perform any and all duties as assigned.

Behaviors/Skills:

Some of the behaviors needed to successfully perform this position are:

Leadership Behaviors:

· Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect.

· Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.

· Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.

· Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust.

· Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.

· Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.

· Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.

· Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.

· Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.

Minimum Position Qualifications:

· Willing to be flexible and work mornings, afternoons, evenings, nights as the work demands. Willing and available to work weekends and holidays as needed.

· Effective written and oral communication skills.

· Demonstrated aptitude to manage people and organize workloads.

· Ability to make intelligent decisions quickly.

· Ability to multi-task, set priorities, present information in a professional manner and work with all levels of the organization.

· Personal initiative and follow through to completion.

· Strong communication skills and diplomacy when dealing with people.

· Ability to work as part of a team in a fast-paced environment and willingness to help all members of the department.

· Qualified and able to operate power machinery and work with various job tools, (power jacks, box cutters, label guns, balers, compactors, etc.)

· Understanding of all key components of department operations (i.e. managing people, merchandising, computer assisted ordering, inventory management, shrink control, customer services, labor scheduling, expense control, etc.)

· Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.

· Possess abilities and skills for effective production, merchandising, and customer services related to sale of merchandise.

Desired Previous Job Experience:

· Past work record reflects dependability and integrity.

· Knowledge of applicable laws and regulations related to employment practices, OSHA compliance, etc.

· Must be able to work with various cleaning solutions, safely use sharp tools, and operate label guns, balers, compactors, etc.

Physical Demands:

· Standing & Walking – Frequent standing & walking. Estimated total time 7.5 hrs. Maximum continuous time up to 4 hrs.

· Sitting – Rarely required. Estimated total time 30 mins. Maximum continuous time 30 mins.

· Lifting & Carrying – Max weight 50 lbs., average weight 5-10 lbs., distance carried 1-5 feet. Must frequently lift items under 10 lbs. and items between 11-25 lbs., and occasionally lift 26-75 lbs.

· Climbing – Frequently climb step ladder or step stool ranging from 1.5 feet to 3 feet tall.

· Other – This position also requires frequent bending, squatting, and kneeling, as well as constant use of either arm or both for reaching in all directions. Other requirements include twisting, neck flexion/extension, cervical rotation, frequent forearm movement, and frequent or sustained awkward wrist positions.

· Work Conditions – Exposure to hot and cold temperatures, sudden changes in temperature, cramped quarters & sharp edges.

Please apply for this position at jobs.kroger.com.

Company Description

Please apply for this position at jobs.kroger.com.

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