Customer Support Specialist Job at Miter, Remote

TEE3SWFLMldrcG4vMmZkaXB0c2pJRG51Qnc9PQ==
  • Miter
  • Remote

Job Description

About us

Miter is a leading HCM (Human Capital Management) platform designed for the $2 trillion construction industry. Miter simplifies construction workforce management, payroll, HR, and expense management, enabling contractors of all sizes to focus on growing their businesses. Miter is growing rapidly and backed by leading venture capital firms including Bessemer and Coatue. 

As a Customer Support Specialist or Lead, you will play a critical role in ensuring that our customer-facing operations run smoothly and our customers receive accurate, timely, and reliable support.

Responsibilities

  • Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues.

  • Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests.

  • Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation.

  • Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention.

  • Stay current with industry trends and best practices in customer support, incorporating new approach to continually enhance our service offering.

Qualifications

  • Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers.

  • Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions.

  • Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment.

  • Experience in the construction, payroll, benefits, or software industries is a plus!

What we offer

  • Competitive salary and benefits package

  • Opportunities for professional growth and development

  • A supportive, inclusive, and collaborative work environment

  • Flexible work arrangements and remote work options

  • A chance to make a meaningful impact in the construction industry.

Equal opportunity

Miter is proud to be an equal opportunity employer that values diversity and rewards merit. We do not discriminate based on race, national origin, ethnicity, religion, sexual orientation, age, or other characteristics.

Compensation

$70K – $90K • Offers Equity

Job Tags

Remote job, For contractors, Flexible hours,

Similar Jobs

Aria Care Partners

Podiatrist Job at Aria Care Partners

Aria Care Partners is seeking a mobile Podiatrist for the Macon GA region; to provide general podiatry services to residents in facilities. Must already possess license in current state, as well as, valid driver's license. No call, a flexible schedule with uncapped earning... 

American Fortune Cookie

VIDEO CONTENT PRODUCER Job at American Fortune Cookie

 ...Video Content Producer American Fortune Cookieis looking for an experienced, strategic, and organized individual to join our team as a Visual Content Manager. American Fortune Cookie is a marketing agency. Our success is made of insight-driven campaigns and collaborative... 

Beaver Creek Ski Resort

Ski and Snowboard School Supervisor Job at Beaver Creek Ski Resort

 ...Continue Your Experience of a Lifetime!Vail Resorts provides a variety of opportunities for employees to grow in their passion for...  ...compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow... 

REACH Medical Holdings

Helicopter Pilot Job at REACH Medical Holdings

Job Description: Helicopter Pilot HAA - Cheyenne, WY Pilots get more with GMR Companies in 2024!~ Competitive starting salaries from $93,844- $103,228 (DOE) ~$15,000 Sign-On Bonus after training for new Pilot hires ~$40,000 Retention Bonus after 36 Months in... 

Fit For Life

Medical Office Manager Job at Fit For Life

 ...hiring! We are searching for a full time or part time front office manager to support our Lewis Center location, Monday through Friday....  ...Associate Degree or Higher Experience: Customer Service Medical terminology and Medical Insurance knowledge Computer...