Job Description

Customer Service Rep needs 1+ year(s) of experience working in customer service, hospitality or call center environment
Customer Service Rep requires:
French/English
- Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
- Strong verbal and written communication skills
- Demonstrated listening and comprehension skills
- A clear team player with strong interpersonal skills
- Ability to maintain composure when dealing with difficult customer situations
- Excellent time management skills - must be able to prioritize tasks efficiently
- Strong PC skills including MS Office; Word and Excel
- Ability to navigate information systems and internet
Customer Service Rep duties:
Answers incoming calls and processes orders.
- Resolves customer complaints, troubleshoots issues to determine best path for resolution.
- Correctly documents customer interactions and tracks call types.
- Maintains support service levels and upholds Customer Service standards.
- Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
- Takes inbound phone calls for up-to 90% of assigned shift.
- Performs all other duties as assigned.
Employment Type: Full-Time
Salary: $ 17.00 Per Hour

Job Tags

Hourly pay, Full time, Shift work,

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