This job profile is designated as a Sensitive Position. Sensitive Positions are those positions in which individuals have the authority and ability to conduct in-scope activities (movement of USAA or Member funds) as defined within the Enterprise Sensitive Positions Mandatory Time-Away Compliance Policy. Employees in Sensitive Positions are required to fulfill a Mandatory Time-Away (MTA) requirement of 10 consecutive business days each calendar year.
As a dedicated Payment Operations Specialist, you will protect the financial interest of USAA by processing, coordinating, researching, and bringing satisfactory resolution to routine electronic transaction request. You will serve as a point of contact for external and internal customer inquiries on electronic transactions received by phone, mail, e-mail or fax.
The work environment requires that the individual be in the office 5 days per week. This position will be based in the following location: Tampa, FL.
Relocation assistance is not available for this position.
What you'll do:
Use established procedures and job experience to carry out moderately complex work assignments. Collaborate with team members to resolve issues and identify appropriate issues for escalation.
Maintain intermediate knowledge of all payment industry laws, regulations and internal policies, procedures, and processes.
Complete required account verification, account maintenance, and documents all contact attempts.
May work on Entry Level Workload Management, Dual Business, Subject Matter Expert and Deescalate Team Members.
Ensure risks associated with business activities are identified, measured, and controlled in accordance with risk and compliance policies and procedures.
What you have:
High School Diploma or General Equivalency Diploma.
2 years of customer service and wire room experience.
Data entry and self-auditing experience required, with demonstrated ability to maintain strict adherence to policy and process guidelines
Intermediate knowledge and demonstrated application of relevant industry laws and regulations.
Proficient knowledge of Microsoft Office products
What sets you apart:
Reg E and travel rule experience
Familiar with the LAPS system or a related wire movement application
Experience identifying and bringing up potential fraud
High focus on quality
Money movement experience
US military experience through military service or a military spouse/domestic partner
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $43,680.00 - $58,970.00 .
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
...Description Job Description smartdept. is searching for a Copywriter for a marketing agency client. This is a part-time , fully remote , ongoing contract opportunity with the possibility of increasing to full-time hours and/or converting to full-time status over...
...Job Description Job Description Brothers Concrete Ready Mix LLC As a Cement Truck Driver, you'll be an essential part of our team, delivering concrete to job sites safely and efficiently. Job Responsibilities: Operate a cement truck to transport concrete...
...amazing people and get more out of life! Work from home, anytime, anywhere We are now interviewing for self-motivated, qualified consultants to help enroll clients into our wellness programs. Must have computer and internet in a home office setup Training is provided...
...This position can be a remote work-from-home position. Candidates do not need to reside in Indiana but need to be a US citizen.Solution... ...k, paid time off, and more.~Doing work that mattersFinancial Analyst:Position Summary:The Financial Analystis a member of...
...Reports to Senior Assistant Director, Prospect Research. The Senior Research Analyst focuses on major, principal, and transformational gift prospect identification for the Division of Philanthropy, a large fundraising office that raises over $400M annually in support...