Job Description

Customer Relations Specialist

Position at Sumitomo Electric Wiring Systems, Inc.

Position Title: Customer Relations Specialist I II

Section or Department: Nissan Wire Harness/Delivery, Customer Relations, WH Division

Reports To: Christy Smith

Location: Mississippi Customer Service Center in Canton, Mississippi

Basic Purpose: Primarily responsible for managing and supporting customer service orders; manages inventory, customer accounts, coordination of customer request and communication both internally and with customers.

Basic Position Duties:

• Supports department and business: Monitors shipments from manufacturing facilities from MX, PKI and SVWS to ensure inventory for service orders.
• Communicates internally and externally to support any foreseen shortages to ensure 95% on-time delivery for service orders.
• Negotiates with customer on expedite freight for authorization as needed.
• Supports service inventory activities on monthly, bi-annually and year end projects.
• Create and update all necessary reports and spreadsheets needed to maintain accurate service order information.
• Hosts weekly meetings with all related departments to discuss program status and changes. Uses timelines and master schedules to effectively coordinate program activities and timing.
• Maintains updated part information in various systems.
• Generates reports and analysis as needed including run out reports, obsolescence analysis, delivery performance reports and monthly reports.
• Other duties as assigned.

Position Requirements:

• Bachelor Degree with 5 to 7 years customer relations experience
• Experience in related Warehouse/Distribution facility. Automotive industry preferred.
• Ability to multi-task in busy work atmosphere
• Analytic ability to research errors, recommend and implement corrective actions
• Experience in determining work procedures, preparing work schedules and expediting workflows for efficiency
• Excellent verbal/written communication skills in order to effectively interact with customers, vendors, coworkers
• Continuous improvement, teamwork, open to learning/training, discipline, accountability and planning
• Computer skills to include Excel, Outlook, Word, ERP programs such as SAP and WMS

About Sumitomo Electric Wiring Systems, Inc.: Sumitomo Electric Wiring Systems, Inc. (SEWS) is part of the Sumitomo family of companies, a 400 year old brand with a reputation for quality and reliability. With the support of facilities throughout North America, SEWS has been delivering innovative solutions to automakers for over 30 years, and is a leading supplier of electrical distribution systems, components and electronics. SEWS is committed to technical development worldwide and with a global network of resources, is able to deliver a truly competitive advantage to each of our customers. Our associates are what drive Sumitomo's continued growth, which is why we proudly offer a competitive salary and comprehensive benefits package, including Medical, Dental, Vision, Disability, Life, 401(k) with match, tuition benefits, paid holidays and vacation.

To learn more about us, please visit

About the Sumitomo Electric Group: Since the founding of Sumitomo Electric Industries, Ltd. in 1897 with copper wire production, we have developed many new technologies and products through innovative R&D activities based on Sumitomo Electric manufacturing technologies for electric wires and power cables. With more than 350 subsidiaries worldwide, we continue to introduce a wide variety of products that fulfill the expectations of society, in five business fields: Automotive, Information & Communications, Electronics, Environment & Energy, and Industrial Materials. We are a Fortune global 500 company.

To learn more about Sumitomo Electric Group, please visit

**Interested Candidates Should Submit Cover Letter and Salary History When Applying.** An Equal Opportunity Employer M/F/D/V

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