Job Description

Job Description

Overview:  Versa Creative is seeking a proactive and detail-oriented Client Service Specialist to join our growing team. This role is perfect for a persuasive and technically skilled writer with a passion for crafting compelling proposals and managing client acquisition processes from initial contact through onboarding. You'll play a key role in driving new business efforts and collaborating with cross-functional teams to deliver outstanding client experiences.

Key Responsibilities:

• Review and evaluate incoming requests for quotes (RFQs/RFPs) and work with internal teams to develop pricing estimates and project timelines.
• Prepare clear, engaging, and persuasive new business proposals and presentations tailored to each prospective client.
• Present Versa Creative's services in ways that meet each client’s unique needs, helping to position our agency as the best-fit partner.
• Prepare and bind presentation materials and portfolios for new business meetings; attend and contribute to these meetings as needed.
• Prospect and qualify new business opportunities by cold calling potential clients and following up on inbound and outbound leads to identify client's key business goals and critical challenges.
• Convert qualified prospects into new clients
• Accurately enter and maintain potential client data in the CRM system to support tracking and follow-up.
• Research and recommend improvements to proposal development and client onboarding processes to drive efficiency and impact.
• Manage the client onboarding process, coordinating with internal teams to ensure a seamless transition from prospect to partner.
• Collaborate with strategy, business development, and account management teams through regular meetings and touchpoints.
• Provide general support to the business development, account management, and executive teams as needed.

Qualifications:

• Bachelor’s degree in Marketing, Communications, Business, English, or a related field.
• 2+ years of experience in business development, proposal writing, marketing, or a related role—agency experience is a plus.
• Strong persuasive and technical writing skills. Preference to candidates with demonstrated experience writing proposals, presentations, and/or responding to RFPs.
• Meticulous attention to detail, particularly when reading contracts, proposals, and client documentation.
• Exceptional organizational and project management skills; able to manage multiple priorities and meet tight deadlines.
• Confident presenter and communicator, comfortable working across teams and engaging with potential clients.
• Experience with CRM platforms (e.g., HubSpot, Salesforce, or similar) preferred.
• A collaborative, proactive mindset and a desire to contribute to a growing, fast-paced team.

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