Job Description

JOB SUMMARY:

Under the direct management of the Manager, Central Operations Manager, the Central Operations Specialist III will assist in payment, operational, and administrative functions, to provide support to the offices and customers of the Bank. The Central Operations Specialist III has very good working knowledge of the products and services designed for business and consumer customers and has the knowledge to perform routine and complex tasks independently with general guidance from the manager. All employees should embrace C3bank’s mission statement and incorporate it into their daily interactions.

PRIMARY RESPONSIBILITIES:  

Operations

• Handles Exception Processing (EIM)
• Social Security Reclamation, Death Notifications
• Check Collections, Adjustments, etc.
• Handles all Legal Processing, such as levy, garnishments, subpoena, etc.; escalates to management as needed.

Payments

• Very good understanding of wire processing as they relate to domestic, international and Foreign Currency (FX).
• Verify and release wires with the highest degree of accuracy in primary and back-up wire systems.
• Knowledgeable with wire processing systems, such as Fiserv WireXchange
• ACH origination file processing and related functions such as NOC’s, return monitoring.

Administrative

• Proficient back-up for all Central Operations Specialists’ job duties, as needed such as but not limited to EFT disputes, cash orders/shipments, ACH return monitoring
• Responsible for continuous training and development around job responsibilities

ADDITIONAL RESPONSIBILITIES

• Provide great service to internal and external customers
• Completion of required training assigned by due date
• Duties will be conducted in accordance with all regulatory requirements including those specified in C3bank’s Policies and Procedures
• Other duties as assigned by supervisor/manager.

KNOWLEDGE AND SKILL REQUIREMENTS:

Knowledge of, adherence to, monitoring and responsibility for compliance with state and federal laws and regulations affecting the financial services industry as they pertain to this position including but not limited to the following: Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program, Customer Privacy requirements, protecting customer Privacy and the Community Reinvestment Act.

• Requires good written and verbal communication.
• Great interpersonal skills. 
• Work requires a willingness to work a flexible schedule.
• Time management, prioritizing, multi-tasking and communication skills

EDUCATION AND EXPERIENCE REQUIREMENTS:

The specific minimum competencies (education and experience) required to perform this job successfully. An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of 5+ years of back-office banking experience
• Good organizational and communication skills
• Excellent time management, multi-tasking and detail oriented
• Ability to prioritize and identify responsibilities requiring immediate attention
• Must be able to work in a team environment
• Basic math and problem solving
• Proficient in Microsoft Word, Excel and Outlook
• Knowledge of banking applications and operations; preferably Fiserv and their ancillary softwares
• Minimum high school diploma or equivalent, required

PHYSICAL DEMANDS:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This position involves walking, talking, hearing, writing, using hands to handle, feel or operate objects, tools or controls, and reaching with hands and arms and required to sit for long periods. Vision is required to read documents, reports, computer screens and include close vision and the ability to adjust focus. An individual in this position may be required to push, pull, lift and/or carry up to 25 pounds. The noise level in the work environment is usually moderately quiet.

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