Job Description

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.

RESPONSIBILITIES

• Monitors, evaluates and maximizes customer service delivery and customer satisfaction
• Implements the store marketing program
• Assist store manager with Center financial's and prepares/provides reporting
• Assists in managing inventory
• Oversees Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned
• Strong sales skills and sales training ability to lead and motivate team of associates
• Assists store manager in handling the monthly reporting
• Attend management and staff meetings/training seminars
• Float and cover between our 8 NJ locations as needed with a focus on Bergen County Locations.
• Cash handling & opening/closing procedures

QUALIFICATIONS

• Advanced education degree, coursework, or tech school desired
• Previous store management experience required, including personnel and financial management experience
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Bona fide management/leadership skills
• Willing to accept full accountability for Center operations

Job Tags

Work at office,

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