Job Description

Job Description

Job Description

Are you someone who thrives in a fast-paced environment, enjoys solving problems, and brings a calm, professional presence to every interaction? We’re seeking a versatile team member who can provide both administrative and technical support to users of a specialized healthcare platform.

What You’ll Do

As a key point of contact for healthcare professionals and commercial users, you’ll handle a mix of credentialing, troubleshooting, and user support tasks. You’ll be part of a collaborative team that values precision, responsiveness, and a proactive mindset.

Your day-to-day will include:

• Responding to user inquiries via phone, email, and ticketing systems.
• Troubleshooting platform issues and guiding users through solutions.
• Verifying credentials and onboarding new users.
• Maintaining accurate records and generating reports.
• Participating in team meetings and contributing to process improvements.
• Supporting ad hoc projects and operational tasks.

What Makes You a Great Fit

You’re someone who:

• Communicates clearly and professionally, especially over the phone.
• Can prioritize and pivot easily in a dynamic environment.
• Enjoys helping others and solving problems.
• Works well independently and as part of a team.
• Brings a positive, solutions-focused attitude to every challenge.

What You Bring

• Experience in customer service, especially in high-volume settings.
• Proficiency with Microsoft Office tools (Word, Excel, Outlook, Teams, SharePoint).
• Strong organizational skills and attention to detail.
• Ability to obtain a Public Trust Clearance.
• Bachelor’s degree or higher.
• Prior experience working remotely is highly preferred.
• Bonus: Previous IT helpdesk or technical support experience.

Additional Details

• Full-time, Monday–Friday, 8:30 a.m. to 5:00 p.m. (ET)
• Fully remote role, with potential for future on-site requirements based on contract needs.
• Preferred candidates located in VA, MD, DC, CT, MI, NJ, NC, FL, SC, OH, TX, UT, or WV.

We connect people to work in ways that enrich their lives!

Company Description

We connect people to work in ways that enrich their lives!

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