Overview Description ASC-Contract Biometric Technician (On-Call) - Position Position Summary: As an ON-CALL Customer Service Representative (Biometrics Technician), you will be responsible for supporting the mission of a government program located in your state. This position works as a part of a dynamic team of professionals assisting the United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations. This is not a regular Full Time or regular Part-Time position; it is a Casual On-Call position. Primary Responsibilities Complete biometrics registration (fingerprints, photographs, signatures) for applicants seeking legal immigration to the United States. Verify all who enter the ASC are approved applicants and visitors while ensuring they adhere to all facility processes and procedures to maintain operational efficiency. Provide front-line customer service as representatives of HeiTech Services, our partner Amentum and on behalf of the United States Government. This position must be able to work with the public, display a cheerful and inviting demeanor, manage the applicants with sensitivity and courtesy, and ensure the applicant is treated with respect as a customer of the USCIS ASC. Equal Opportunity HeiTech Services is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or veteran status. Requirements Skills and Abilities Required Must be able to obtain and maintain a government-issued suitability clearance. Must be able to speak and write in English. Ability to stand upright on one’s feet for scheduled shift duration, excluding meals and breaks. Ability to hold and grasp applicants’ hands to obtain quality fingerprints. Ability to work in a high-paced environment with the public. Ability to type and use basic computer skills. Successful completion of the biometrics training and certification within 60 days. Minimum Education and Experience Required High School Diploma or equivalent. Demonstrated experience in customer service. Clearance and Citizenship Must be US Citizen and able to obtain a government clearance. Desired Skills Ability to speak a foreign language. #J-18808-Ljbffr HeiTech Services, Inc.
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