Job Description
- Job Title: Automotive Sales BDC Manager**
- *Location: Downtown Nashville Nissan**
- *Compensation: Starting at $20.00/hour + Commission Based on Department Performance**
- *Job Type: Full-Time**
- *Reports to:* Internet Sales Manager
- About Us:*
Downtown Nashville Nissan is a premier automotive dealership committed to delivering an exceptional customer experience. We are seeking a motivated and results-driven *Sales BDC (Business Development Center) Manager* to lead and build our BDC team, drive customer engagement, and maximize sales opportunities.
*Job Summary:*
The *Sales BDC Manager* will be responsible for overseeing and optimizing the dealership’s Business Development Center, focusing on inbound and outbound lead management, customer follow-ups, and appointment setting to support the sales team. This role involves coaching and managing a team of BDC Representatives to ensure high performance and conversion rates while maintaining excellent customer service standards. The *BDC Manager* will report directly to the *Internet Sales Manager* within the department.
- Key Responsibilities:*
- Lead & Manage the BDC Team:* Hire, train, and mentor BDC Representatives to enhance their skills in handling customer inquiries, scheduling appointments, and following up on leads.
- Optimize Lead Management:* Oversee inbound and outbound calls, internet leads, and customer follow-ups to maximize showroom visits and sales conversions.
- Monitor & Improve Performance:* Track department KPIs, including appointment show rates, lead conversion rates, and customer engagement metrics, ensuring goals are met.
- Collaborate with Sales Management:* Work closely with the *Internet Sales Manager* and sales managers to align BDC strategies with dealership sales objectives.
- Develop Effective Scripts & Processes:* Implement and refine phone, email, and text communication strategies to enhance customer interactions.
- Ensure CRM Utilization:* Maintain accurate and up-to-date customer records in the dealership’s CRM system to improve follow-up efficiency.
- Enhance Customer Experience:* Provide a high level of customer service and ensure that all BDC interactions contribute positively to the dealership’s reputation.
- Drive Department Performance:* Utilize reporting and analytics to assess BDC success and implement improvement strategies to increase efficiency and revenue.
- Qualifications:*
Previous experience in a dealership BDC, automotive sales, or customer service management role preferred.
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Strong leadership and coaching abilities with a track record of improving team performance.
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Excellent verbal and written communication skills.
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Proficiency in CRM systems, lead management tools, and Microsoft Office.
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Ability to multitask, prioritize, and thrive in a fast-paced environment.
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Strong problem-solving and customer service skills.
- Knowledge of and adherence to CSI (Customer Satisfaction Index) protocols is required.*
Goal-oriented mindset with a passion for driving sales and performance.
- Compensation & Benefits:*
- Hourly Pay:* Starting at $20.00 per hour.
- Commission:* Additional earnings based on department performance.
- Full-Time Position:* Monday - Saturday schedule with a day off during the week.
Health, dental, and vision insurance options.
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Paid time off and holiday benefits.
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Employee discounts on vehicles, service, and parts.
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Career growth opportunities within the dealership.
*How to Apply:*
If you are a motivated and results-driven leader looking to advance your career in automotive sales, we want to hear from you! Apply today by submitting your resume and a brief cover letter outlining your experience.
Job Tags
Hourly pay, Holiday work, Full time, Saturday,