Job Description

Job Description

Job Description

Great Lakes Credit Union is Hiring GREAT people for our GREAT team!

Do you enjoy customer interaction and relationship building?

WE WANT YOU ON OUR TEAM!

The primary purpose of our Bank Teller (Member Specialist) is to assist Great Lakes Credit Union to live out our vision, "To be the members' trusted financial partner".

As a Bank Teller (Member Specialist), you will be responsible for ensuring that outstanding service is delivered to both internal and external members, in alignment with our Service Promise. A key component of this service is to identify the financial needs of the members and recommend an appropriate solution. In this position, you will be performing teller transactions, make referrals, and provide service to members. You will meet and exceed members' expectations by providing excellent service. You will also act as the members' most valued financial partner, taking every opportunity to understand and assess their financial needs and goals.

As a Bank Teller (Member Specialist) you will:

• Provide high quality member service and retention activities by accurately performing transactions ranging from deposits, withdrawals, payments, transfers, money orders, and cashier’s check.
• Provide appropriate advice, counseling, and solutions to member inquiries and problems.
• Work with other Credit Union personnel to proactively meet member needs in a responsive, efficient manner across department lines.
• Support a sales and services driven culture.
• Comply with federal and state regulations and internal controls and expectations while maintaining secure inventory control of negotiable instruments and cash.
• Ensure the safety and security of the branch by following all the policies and procedures.
• Open and prepare department for daily operations.
• Process night depository, express drop and mail transactions as required.
• Perform departmental audits and audits of teller work as required.
• Verify members’ signatures, account ownership and identification.
• Close, balance, and secure branch. Balance coin machine and prepare coin shipments.
• Maintain vault combinations.
• Meet and exceed personal performance goals and contribute to branch, and Credit Union goals.
• Meet and consult with members or prospects to identify needs and offers appropriate products/services to help them achieve their financial objectives.
• Build a relationship with our members by managing a book of business through outbound calls, member resolution calls and sales leads calls
• Responsible for opening and maintaining membership accounts in accordance with policies and procedures.
• Provide and assist with Call Center support as needed
• Provide assistance to other departments and branches as required.
• Participates in credit union promotions and community events.

Requirements needed to be part of this team:

• High school diploma, GED or equivalent.
• Demonstrated excellent customer service and communication skills.
• A passion for helping and supporting others.
• Cash handling experience in financial institution or retail establishment.
• A high degree of accuracy and attention to detail.
• Proficient with computer applications and systems, including Microsoft Word, Excel, and Outlook.

Benefits We Offer:

At GLCU, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package designed to support your well-being and help you thrive both personally and professionally. Here’s what you can expect:

• Competitive total compensation package: We offer a competitive total compensation salary structure that rewards your hard work and contributions.
• Health & Wellness: Enjoy comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. We also provide access to wellness programs, health membership reimbursement. The company paid STD and LTD.
• Employee Banking Benefits: Enjoy the flexibility and convenience with 24/7 digital banking, a network of more than 30,000 ATMs, 18 branches.
• Company Paid Life Insurance: Enjoy peace of mind with company-paid life insurance, providing financial protection for you and your loved ones.
• Generous Paid Time Off: Recharge and relax with a generous PTO policy and paid holidays.
• Retirement Savings Plan 401(k): Plan for your future with our 401(k)-retirement savings plan, complete with employer matching contributions to help you reach your financial goals.
• Professional Development: We are committed to your growth! Take advantage of our training programs, mentorship opportunities, and tuition reimbursement for continuing education.
• Employee Recognition Programs: We celebrate your achievements and milestones through various recognition programs.
• Diverse and Inclusive Culture: Join a vibrant team that values diversity and fosters an inclusive environment where everyone feels welcome and empowered.
• Community Engagement: Participate in our community service initiatives and volunteer opportunities to make a positive impact in the communities we serve.

Join us at GLCU and discover a workplace that invests in you! W e’re the total package!

Great Lakes Credit Union is proud to be an Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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