Job Description

Leading SFR Management Company is expanding to Cleveland, OH and looking to bring on an Assistant Property Manager with a focus on resident relations and leasing. This role will be the point of contact for new residents, and will manage move-ins, welcome home orientations and ensure the resident experience is starts off exceptionally. Ideal candidates will have 2+ years experience working in the SFR space.

Position Details:

• Ensures achievement of the community’s revenue and occupancy goals by directing the community’s marketing, advertising, and sales activities, overseeing on-site traffic, ensuring an appropriate inventory of “ready” apartments, setting rent pricing and concessions, and monitoring the day-to-day sales and leasing activities.
• Monitor tenant accounts to ensure timely rent payments and promptly address
• Promotes resident satisfaction and retention by responding to questions, complaints, and requests in a timely manner. Taking appropriate action to resolve and address service issues.
• Ensures the property’s maintenance team members responds and completes resident service requests.
• Monitor tenant accounts to ensure timely rent payments and promptly address delinquent accounts.
• Issue rent reminders, late notices, and other correspondence related to collections.
• Oversee the lease renewal program for appropriate retention rate.
• Collaborate with legal teams on eviction proceedings when necessary.
• Oversee accounting transactions and ensure all rents are collected, posted, and deposited daily.
• Maintain current knowledge and understanding of the industry, competition, and market, applying this knowledge to gauge the property's success and improve results.
• Maintain accurate and organized records of leases, tenant communications and documents related to properties.
• Performs other related duties as required.

Qualifications

• Two (2) years of experience in leasing, leasing management or as an assistant property management role in Single Family Rental housing.
• Knowledge of the local residential market.
• Proficient in Microsoft Office Suite.
• Strong written and verbal communication skills.
• Great Customer Service skills.
• Able to learn and work with property management applications.
• Quick learner and great attitude.
• Valid real estate license is preferred.

Job Tags

Similar Jobs