Job Description

As the Application Analyst II at Endeavor Health, you will be responsible for assisting in specific areas of IT including full life cycle management, from analysis and design to deployment and maintenance of technology solutions and platforms. In addition, you will contribute toward identifying opportunities with the goal of reducing manual efforts, supporting the growth of the organization, promoting patient and user experience, and helping create innovative solutions with operations. You will help foster strong working relationships with key stakeholders, promote the consistent use of available tools, techniques, workflows, and platforms, and perform administrative tasks as assigned. This position will support the ongoing maintenance and health of the three current Endeavor Health Patient Portals. To be successful in this role, you will be expected to remain updated on the latest solutions and technologies and advocate for the adoption of industry best practices. Under general supervision, facilitate the use of technology by the end-user and ensures systems are performing at more efficient levels. Designs and documents application changes and new features or defects in application area assigned. Reviews and responds to customer requests and participates in customer meetings. Occasionally leads customer meetings. Contributes to application and workflow process improvements. Solves complex problems. Takes a new perspective using existing solutions. Analyzes possible solutions using standard procedures. Builds knowledge of the organization, processes and customers. Maintain all assigned applications and version levels. May provide application support to other teams. Develops and executes test plans according to standards. Completes necessary internal reporting and reports status to management. Completes any other applicable requests from management. Ability to work a varied schedule, on-call hours, and hours as required during crisis situations. Develops and executes application projects and project plans according to standards. Adheres to all department standard operating procedures and customer service principles. Performs other duties as assigned. Education: Associate degree with 1-year previous experience in IT or relevant user experience or equivalent experience. Experience: Minimum of three (3) years of relevant IT experience or relevant user experience. Two (2) or more years of experience relevant to portfolio of responsibility in a healthcare setting or related industries. Unique or Preferred Skills: Able to communicate and translate complex technical terms into understandable simple terms for all customer groups. Must be able to work independently and in a team setting, possess good verbal, written & customer service skills. Advanced knowledge of procedures, utilities, and operating systems. Uses logic and methods to problem solve. Utilizes effective analytical and troubleshooting skills with minimum to moderate assistance.

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