Job Description

Job Description

Job Description

Job Title: Account Specialist
Job Description

The team responsible for Amazon Transportation Services is expanding rapidly and is in search of a highly skilled and motivated Account Specialist. This role is crucial in enhancing the shipper experience for vendors and sellers involved in Amazon Inbound Transportation. The successful candidate will be instrumental in driving innovation within transportation and logistics, evaluating network shipper defects, and implementing improvements through shipper coaching and performance management.

Responsibilities

• Monitor, verify, and present data daily.
• Overcome transportation disruptions and other barriers in real time.
• Identify transportation defect root causes.
• Maintain daily logs on assigned shippers.
• Lead weekly calls with assigned shippers.
• Conduct Daily Business Review Stand-up calls.

• Proficient in account management and Excel.
• Strong customer service skills.
• Tech-savvy with the ability to navigate multiple systems and databases.
• Experience in account or vendor management, supporting B2B customers.
• Excellent written and verbal communication skills.
• Knowledge in logistics, transportation, sales, supply chain, and intermodal.

• Good relationship-building and organizational skills.
• Effective communication and technical skills.
• Supply chain or logistics experience preferred, but open to other backgrounds.
• General computer literacy, with a focus on email correspondence and organizational skills in Outlook.

The position is currently hybrid with a requirement of three days in the office, transitioning to five days in the office. The environment supports career progression and provides robust training, especially in Excel and other necessary tools. The role emphasizes building trust, delivering results, taking action and ownership, and performing deep dives into issues.

Job Type & Location

This is a Contract to Hire position based out of Tempe, Arizona.

Pay and Benefits

The pay range for this position is $22.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Oct 30, 2025.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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